Mercure Gloucester Bowden Hall Hotel 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.4/5 1,109 أراء

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Mercure Gloucester Bowden Hall Hotel - Image 1
Mercure Gloucester Bowden Hall Hotel - Image 2
Mercure Gloucester Bowden Hall Hotel - Image 3
Mercure Gloucester Bowden Hall Hotel - Image 4
Bondend Lane, Upton St Leonards, GL4 8ED GLOUCESTER, United Kingdom

الوصف

خدمات الفندق الإضافية

  • An ALLSAFE Clifton Environmental certified hotel

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

الإقامات المتوفرة لدينا

موقع الفندق

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLOUCESTER
United Kingdom

نظام تحديد المواقع العالمي (GPS):51.834147, -2.188742

الهاتف
فاكس +44 161 388 0915

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • مطعم
  • مركز اللياقة
  • وافاي
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

BRASSERIE AT BOWDEN

The hotel is friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.4/5  1,109 أراء

تقييم TripAdvisor  4.0/5  1,562 أراء

2024 شهادة تميّز

Day Two was abysmal. Disgusted.

ملاحظة Tripadvisor 2.0/5

HotpotDave تقييم TripAdvisor المعتمد

Arrived 7th may. Wonderful reception, pleased with room, but only set up for one. One water, one biscuit, one set of towels. Spoke to reception. Went for a drink, bar staff were great, very friendly and helpful. Had dinner, service and staff really good, food good. Breakfast very good, again staff excellent, especially Tina. Dinner abysmal ! Different staff, didn’t have a clue, didn’t care, didn’t ask if meal was ok. We waited over an hour to get main course, had to stand to get attention to enquire where food was. Staff were not attentive, had to walk to restaurant desk to ask for more oil and balsamic, because the thimble portion I got I had used, food when it arrived was barely satisfactory. No apology, no enquiry as to how the meal was. Staff seemed to be unhappy, stressed, and disorganised, even staff from the previous day seemed stressed and tired. What went wrong ? Could it be that because there was a wedding celebration at the same time, experienced staff were attending wedding guests, whilst hotel guests were ignored. No we didn’t complain at the time because restaurant staff couldn’t care less, and reception was not manned. Sadly our first and last visit, very, very disappointed.

Dear HotpotDave Thank you for taking the time to share your detailed feedback about your recent stay at our hotel. We are delighted that you enjoyed many aspects of your visit, and we sincerely appreciate both your compliments and your constructive comments. It's fantastic to hear that you appreciated our beautifully presented grounds and enjoyed the warm sunny weather on our patio. We strive to provide a comfortable and welcoming environment, and we are pleased that you found the room clean, beds comfortable, and breakfast selection superb. Your kind words about our staff, particularly Tina and Ollie, are greatly appreciated. They exemplify the level of service we aim to provide to all our guests. Regarding your experience with dinner on the second night, we sincerely apologize for any inconvenience caused by the delay and the impact on having trainee staff members on with no other senior leadership. Your feedback is invaluable to us, and we will address this issue internally to ensure that such delays are not repeated in the future. We are glad that Francesca addressed your concerns during check-out, and we appreciate your understanding. We genuinely value your feedback as it helps us improve our services and ensure that all our guests have a positive experience with us. Should you plan to visit again, please do not hesitate to reach out to me directly. We would love the opportunity to welcome you back and provide you with an exceptional experience. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future. Kind regards Gavin & Team Mercure Gloucester Bowden Hall Hotel

Very badly flawed

ملاحظة Tripadvisor 2.0/5

larryrS9201CA تقييم TripAdvisor المعتمد

Well appointed hotel and room BUT Our room was comfortable but when the room was serviced the maid managed to leave us without a bath mat and did not replace the canned water, instead just leaving what remained from the night before. Despite the food being reasonably good our evening meal was spoiled by absolutely shambolic service. It took a good half hour from our reserved time to be seated and then an age to even get a drink. Maybe it was just a bad (Friday) night but it was absolutely terrible - the opposite of relaxing. The breakfast buffet was excellent BUT we could only book times far earlier than we wanted. That was fortunate, in a way, as replenishment of the buffet was not too efficient.

I want to extend my sincerest apologies for the disappointing experiences you encountered during your recent stay with us. It is disheartening to hear that our otherwise well-appointed facilities were marred by service lapses in our dining and housekeeping areas. Regarding your dinner experience, I am truly sorry for the delays and overall poor service you received. This is not reflective of our usual standards, and we had two staff members call in sick for there shift which we were unable to replace on top of a medical emergency in our outside dinning pods we are taking steps to address this with our restaurant team to ensure such incidents are not repeated. Additionally, I apologize for the inconvenience you faced in not being able to book your preferred breakfast times. We appreciate your feedback and will review our reservation procedures to enhance the guest experience in this regard. Regarding the housekeeping issues with your room, I apologize that it was not clear that the water in the bedrooms is complimentary on arrival only and therefore not replenished. Your feedback is invaluable to us, and we genuinely appreciate you bringing these matters to our attention. Please know that we are dedicated to addressing these issues promptly to prevent similar occurrences in the future. Kind regards Gavin General Manager

Excellent stay

ملاحظة Tripadvisor 5.0/5

garyandsue8 تقييم TripAdvisor المعتمد

A lovely hotel. Staff were all very friendly and efficient. A special mention to Francesca on reception who was really accommodating in getting us a light airy room with special touches in the room and at dinner for our wedding anniversary. It was nice to be greeted by someone happy and friendly when you arrive. Food was really good and Bowden Hall honey was delicious, so much so we took 2 jars home! Would definitely recommend.

Dear Garyandsue8, Thank you for choosing to leave a review. Thank you for your kind words! We're delighted to hear that you enjoyed your stay and that Francesca made your anniversary extra special. We will of course pass on your kind words to Francesca for you. Your recommendation means a lot to us, and we hope to welcome you back soon for another memorable experience. Kind regards Gavin Jones General Manager

Overrated

ملاحظة Tripadvisor 3.0/5

Wendy D تقييم TripAdvisor المعتمد

Stayed on a sparkling escape deal which was good value for money. Classic room was spacious and comfortable although carpet was worn in places and the chairs were a bit stained. Breakfast was good with plenty of choice. However we ate twice in the restaurant and were very disappointed. The first night I had the pork loin steak with hassleback potatoes, red cabbage and broccoli. The red cabbage was very nice but the potatoes were overcooked and soggy and it was all pretty tasteless. My husband has the pie which was OK. We decided to try again this evening, I had the katsu curry which came with rice and pickled red cabbage (strange?) The rice was seriously overcooked, I suspect boil in the bag? The chicken burger thingy was dry and overcooked and the curry sauce tasted as if it was out of a jar. My husband had the mushroom and truffle linguine which he said was OK but nothing special, the prices charged are about what you would expect from a Mercure hotel but the quality of the food is sadly lacking. Would not stay here again.

Dear WendydO3010KS It sounds like you had a mixed experience during your stay, with some positives but also significant disappointments, particularly with the dining options. We appreciate you taking the time to share your feedback, as it helps us identify areas for improvement. We apologize for the issues you encountered with the meals at our restaurant. Your comments about the quality of the food and preparation are concerning and not reflective of our usual standards. Please be assured that we take your feedback seriously and will address these matters with our culinary team to ensure that such lapses do not recur. Regarding the room condition, we apologize for any inconvenience caused by the worn carpet and stained chairs. We are constantly striving to maintain the quality and comfort of our accommodations, and your feedback will be instrumental in guiding our maintenance efforts. We regret that your overall experience fell short of your expectations and understand your decision not to return. We hope you might reconsider in the future, as we are committed to providing our guests with memorable and enjoyable stays. Thank you again for bringing these concerns to our attention. If you would like to discuss your experience further or have any additional feedback, please feel free to reach out to us directly. Kind regards Gavin Jones General Manager

Afternoon Tea

ملاحظة Tripadvisor 2.0/5

S2491VLdavem تقييم TripAdvisor المعتمد

Booked for afternoon tea as my husband had recovered a voucher. Emailed to enquire about times and dealt with Vicky the events executive, who was helpful and organised the booking, took details of our voucher and asked about allergies When we arrived, we were seated and our name taken. The waitress then came back 5 minutes later to say no record of our booking (no idea why after several emails to book) but the chef would make it up and it would take about 10 minutes Just over 45 minutes after we were seated it arrived. Sandwiches nice, usual filings of egg, cheese, ham and tuna - nothing overly special. Nice little small scone. Cakes very disappointing - 3 tarts with different filing all with very thick sodgy pastry and 1 tiny coffee sponge. Have had several afternoon teas at different places with lovely selection of cakes, so this was quite a let down. Only good things - young girl waitress was lovely, very polite, very nice setting and grounds and we didn't have to pay as had a voucher!

Dear S2491VLdavem Thank you for providing feedback about your recent experience with our afternoon tea service. We appreciate your detailed comments, and we apologize for any shortcomings that you encountered during your visit. Firstly, we are pleased to hear that Vicky was helpful in organizing your booking and addressing your inquiries. However, we apologize for the confusion and delay upon your arrival. Your experience with the delayed service and the quality of the afternoon tea items does not meet our usual standards, and we sincerely apologize for any disappointment caused. We value your feedback regarding the sandwiches and cakes served during afternoon tea. Your comments are important to us as we continuously strive to improve our offerings and provide a delightful experience for our guests. On a positive note, we are glad to hear that the waitress provided excellent service and that you appreciated the beautiful setting and grounds of our establishment. Thank you for choosing us for your afternoon tea, and we hope to have the opportunity to exceed your expectations on your next visit. Warm regards, Gavin & Team

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